September 7, 2010

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Our Services

The competitive landscape and global markeplace is in a constant state of change and becoming more and more complex everyday. Our customers are expected better and more intuitive products, services and commitment to society. Loyalty is now just a buzzword. The new generation coming into the workforce are more demanding and continually raising the bar. They are already demanding services and products that would not be common knowledge two years ago.

In this environment it is even more critical and difficult to understand client behaviour and expectations that will engage them. Traditional survey based approaches can no longer provide the access and insight required.

 

Our focus is on rejuvenating management practices to better equip organisations when addressing intractable problems or seizing new opportunities in uncertain and complex situations. Where traditional approaches have failed to deliver success, our techniques enable the emergence of fresh and insightful solutions seen from multiple perspectives.

 
Our services include:

Sensemaker Software Suite	A natural and intuitive approach to gaining multiple perspectives and new insights into complex problems that have proved intractable for both strategic management methods and software
Organisational Network Analysis	ONA is a diagnostic tool that can assist in your understanding of the interactions between your people and the DNA of your organisation. It is a way of assessing and mapping the underlying structure of how work gets done. It provides visual and quantitative measures of relationships, knowledge and the structure of the organisation.
Distributed Research	Distributed Research projects allow investigation of key issues or areas of interest that are common to participating organisations. It allows for access to larger pool of data for benchmarking and sharing common insights.

address:
PO Box 91,
Lorn , NSW 2320
Australia

Phone:
61 2 4930 5698 (Viv)
61 0 402 308 403 (Chris)